Privacy Policy
1. Information Collection
We collect various types of information from you to provide a seamless shopping experience on our CHRISTOPHER JAY LTD website.
1.1 Personal Information
- Account Registration: When you create an account with us, we collect your full name, email address, password, and mobile phone number. This information helps us identify you, manage your account, and communicate important updates regarding your orders and our services.
- Order Processing: To fulfill your orders, we gather details such as your billing address (including name, address, city, postcode, and country), shipping address, and payment information (credit/debit card details or other payment method – specific information). We also record your order history, including the products you purchased, purchase dates, and order amounts.
- Customer Interaction: If you contact our customer service team via email, phone, or live chat, we may retain the content of your communications, your contact information, and any other relevant details to assist you effectively and resolve any issues.
- Newsletter Subscription: When you subscribe to our newsletter, we collect your email address to send you exclusive offers, new collection announcements, and fashion tips. You can unsubscribe at any time through the link provided in each newsletter.
1.2 Non – Personal Information
- Automatically Collected Data: We use cookies, web beacons, and similar technologies to collect non – personal information when you visit our website. This includes your IP address, browser type and version, operating system, the pages you visit, the time and date of your visit, the duration of your stay on each page, and the links you click. This data helps us analyze website traffic, improve our site’s performance, and understand user behavior to enhance your shopping experience.
- Device Information: We may also collect information about the device you use to access our website, such as the device type, model, and unique device identifiers. This helps us optimize our website for different devices and ensure compatibility.
2. Information Use
2.1 Order Fulfillment and Customer Service
- We use your personal information to process, confirm, and fulfill your orders. This includes communicating with you about order status updates, shipping notifications, and any potential issues related to your purchase. Our customer service team may use the information you provide to assist you with product inquiries, order – related questions, and returns or exchanges.
2.2 Personalization and Marketing
- With your consent, we use your information to personalize your shopping experience. This may involve recommending products based on your purchase history, browsing behavior, and preferences. We also send you marketing communications, such as promotional emails, SMS messages, or targeted advertisements, about our latest collections, sales, discounts, and special offers. You can opt out of these marketing communications at any time by following the unsubscribe instructions provided in each message.
2.3 Analytics and Improvement
- We analyze the data we collect to understand how our website is used, identify trends, and make improvements to our products, services, and user experience. This analysis helps us optimize our website layout, improve search functionality, and enhance the overall performance of our online store.
2.4 Legal Compliance and Security
- We may use your information to comply with applicable laws, regulations, and legal processes. Additionally, we use it to protect our rights, property, and the safety of our customers and employees, such as detecting and preventing fraud, unauthorized access, and other illegal activities.
3. Information Sharing
3.1 Service Providers
- We may share your personal information with trusted third – party service providers who assist us in operating our business, providing services to you, and fulfilling your orders. These service providers include payment processors (e.g., to process your payments securely), shipping carriers (to deliver your orders), email marketing platforms (to send you newsletters and promotional emails), and website analytics providers (to analyze website traffic). These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was shared.
3.2 Business Transfers
- In the event of a merger, acquisition, sale of all or a portion of our assets, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control and the choices you may have regarding your personal information.
3.3 Legal Requirements
- We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or other legal process, or to cooperate with law enforcement agencies or other government authorities. We may also disclose your information to protect our rights, property, or the safety of our customers, employees, or the public.
4. Data Security
- We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include using secure socket layer (SSL) encryption technology to protect the transmission of your personal information between your browser and our website, storing your data on secure servers with restricted access, and regularly monitoring and testing our security systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information. If we become aware of a security breach that may affect your personal information, we will notify you as required by law.
5. Your Rights
- Access: You have the right to request access to the personal information we hold about you. You can do this by logging into your account on our website and viewing your account details, or by contacting our customer service team at support@christopherjay.shop.
- Correction: If you believe that any of your personal information is inaccurate or incomplete, you can update it by logging into your account and making the necessary changes, or by contacting our customer service team. We will make reasonable efforts to correct the information as soon as possible.
- Deletion: In certain circumstances, you may have the right to request the deletion of your personal information. Please note that we may need to retain some information for legal, accounting, or security purposes. To request deletion, contact our customer service team, and we will review your request and respond in accordance with applicable laws.
- Withdrawal of Consent: If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw that consent at any time. This may affect our ability to provide certain services or products to you. You can withdraw your consent by updating your communication preferences in your account settings or by contacting our customer service team.
6. Cookies and Similar Technologies
6.1 What are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are used to store information, such as your preferences, login details, and shopping cart contents, to enhance your user experience and make your interactions with the website more efficient.
6.2 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the basic functionality of our website, such as allowing you to navigate the site, add items to your cart, and complete the checkout process. Disabling essential cookies may prevent you from using our website properly.
- Functional Cookies: These cookies are used to remember your preferences and settings, such as your language preference, currency selection, and whether you have opted in to receive marketing communications. They help us provide a more personalized experience.
- Analytical Cookies: We use analytical cookies to collect information about how you use our website, such as which pages you visit, how long you stay on each page, and the actions you take. This data helps us analyze website traffic, identify areas for improvement, and optimize our website’s performance.
- Advertising Cookies: These cookies are used to deliver targeted advertisements to you based on your browsing behavior and interests. They may also be used to measure the effectiveness of our advertising campaigns.
6.3 Managing Cookies
- You can manage your cookie settings through your browser’s privacy settings. You can choose to accept all cookies, block all cookies, or only accept certain types of cookies. Please note that blocking some cookies may affect the functionality of our website and your user experience. If you delete your cookies, you may need to re – enter your login details and preferences the next time you visit our website.
7. Children’s Privacy
- Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe that we have collected personal information from your child without your consent, please contact us at support@christopherjay.shop.
8. Updates to this Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our data collection, use, and sharing practices, changes in applicable laws, or other operational, legal, or regulatory reasons. We will notify you of any significant changes by sending you an email or posting a notice on our website. By continuing to use our website after the updated Privacy Policy becomes effective, you consent to the revised terms. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.