1. Shipping

1.1 Shipping Methods

• Standard Shipping:
  
  • Domestic (UK): For orders within the United Kingdom, standard shipping typically takes 3 – 5 business days. We partner with reliable domestic carriers to ensure your items are delivered safely. The cost of standard shipping is calculated based on the total weight and dimensions of your order. For orders over £200, we offer free standard shipping.
  • International: International standard shipping usually takes 7 – 14 business days, depending on the destination country. Shipping fees vary by region and are calculated at checkout based on the size and weight of your package. Please note that customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country’s authorities.
• Express Shipping:
  
  • Domestic (UK): If you need your order urgently, you can choose our express shipping option, which guarantees delivery within 1 – 2 business days. The cost of express shipping is higher than standard shipping and is also determined by the weight and size of your order.
  • International: For international express shipping, delivery typically takes 3 – 5 business days. This premium service ensures faster transit times but comes with an additional charge, calculated based on the specific requirements of your shipment.

1.2 Order Processing

• Once you place an order, we aim to process it within 1 – 2 business days. During peak seasons (such as holidays or major sales events), processing times may be extended slightly. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with a tracking number once your order has been dispatched from our warehouse.
• If there are any issues with your order, such as product unavailability or payment problems, our customer service team will contact you as soon as possible to resolve the situation and provide alternative options if necessary.

1.3 Tracking Your Order

• After your order is shipped, you can track its progress using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email or visit the website of the shipping carrier and enter the tracking number. The tracking information will show you the current location of your package and estimated delivery date.
• If you have any questions about the shipping status of your order or if the tracking information appears to be incorrect or not updated, please contact our customer service team at support@christopherjay.shop or call +44 7360257568.

1.4 Delivery Delays

• While we strive to deliver your orders on time, unforeseen circumstances such as extreme weather conditions, customs delays, or carrier – related issues may cause delivery delays. In the event of a significant delay, we will notify you via email and keep you informed of the progress.
• If your order has not been delivered within the estimated delivery time frame, please contact our customer service team. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. In some cases, we may offer you a refund or alternative compensation if the delay is due to our fault or the carrier’s failure to meet the promised delivery time.

2. Returns

• Eligibility: You can return most items within 14 calendar days of receiving your order, provided they meet our return conditions (unworn, unwashed, with tags and packaging intact). Certain items, such as final sale products, personalized items, and underwear, may not be eligible for return.
• Initiating a Return: To start the return process, you can log in to your account on our website, go to the “My Orders” section, and click on the “Return” button next to the relevant order. Follow the instructions to request a Return Merchandise Authorization (RMA) number. Alternatively, you can contact our customer service team for assistance.
• Return Shipping: In most cases, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items. If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs and may provide you with a prepaid return label.
• Refund and Exchange: Once we receive and inspect your returned items, we will process your refund or exchange within 3 – 5 business days. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible if the replacement item is in stock.