Terms and Conditions

1. Account Creation and Use

1.1 Registration Requirements

To create an account on our CHRISTOPHER JAY LTD website, you must be at least 18 years old and have the legal capacity to enter into contracts. You are required to provide accurate, current, and complete information during the registration process, including your full name, email address, password, and contact details. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

You may not create multiple accounts for fraudulent purposes or to abuse our services. We reserve the right to verify the authenticity of the information you provide and may suspend or terminate your account if we suspect any fraudulent or unauthorized activity.

1.2 Account Security

You are solely responsible for safeguarding your account information. If you believe that your account has been compromised or that there has been unauthorized access to your account, you must notify us immediately at support@christopherjay.shop. We will take appropriate measures to secure your account, but we will not be liable for any losses or damages resulting from your failure to protect your account information.

1.3 Account Termination

You may terminate your account at any time by logging into your account and following the account deletion instructions. We also reserve the right to terminate or suspend your account, without prior notice, for the following reasons:

Violation of these Terms and Conditions or any of our other policies.

Engaging in fraudulent activities, such as providing false information, unauthorized use of payment methods, or chargebacks without a valid reason.

Abusing our services, such as spamming, sending unsolicited messages, or using automated tools to access our website.

Inactivity for an extended period (usually 12 months or more).

Upon termination or suspension of your account, your access to our website and services will be restricted, and we may delete or archive your account information in accordance with our Privacy Policy.

2. Product Information

2.1 Accuracy of Descriptions

We make every effort to ensure that the product descriptions, images, prices, and other information on our website are accurate, complete, and up – to – date. However, errors may occur, and we do not guarantee the accuracy of all information. Product colors may vary slightly due to differences in monitor settings, and product specifications are subject to change without prior notice.

In the event of an incorrect price or product description, we reserve the right to correct the error and may cancel or modify any orders placed for the mispriced or misdescribed product. If your order has been charged but cannot be fulfilled due to an error, we will issue a full refund to your original payment method as soon as possible.

2.2 Intellectual Property

All content on our website, including but not limited to product images, descriptions, text, graphics, logos, trademarks, and trade names, is the intellectual property of CHRISTOPHER JAY LTD or our licensors. You may not use, reproduce, distribute, modify, display, or create derivative works from any of our content without our prior written permission.

The CHRISTOPHER JAY LTD name, logo, and all related product and service names, design marks, and slogans are our trademarks or registered trademarks. You may not use these trademarks without our consent, and any unauthorized use may constitute trademark infringement.

3. Orders and Payments

3.1 Order Placement and Acceptance

Placing an order on our website constitutes an offer by you to purchase the products selected. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.

Once we accept your order, we will send you an order confirmation email. This email will contain details of your order, including the products purchased, price, shipping address, and estimated delivery date. Your order is not considered complete until you receive this confirmation email.

3.2 Payment Methods

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and popular digital wallets (such as PayPal). By making a payment, you represent that you have the legal right to use the chosen payment method and authorize us to charge the specified amount for your order.

All payment transactions are processed using secure encryption technologies to protect your financial information. However, we are not responsible for any unauthorized charges or transactions that occur as a result of your failure to protect your payment information, such as sharing your credit card details with unauthorized parties.

3.3 Order Cancellation and Modification

Cancellation: You may cancel your order within [X] hours of placing it, provided that the order has not yet entered the processing stage. To cancel an order, log into your account and look for the order cancellation option. If the cancellation option is not available, please contact our customer service team immediately at support@christopherjay.shop or call +44 7360257568. Once an order has been processed and shipped, you will need to follow our return policy to initiate a return.

Modification: If you need to modify your order (such as changing the shipping address or adding/removing items), please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the modification will be possible, especially if the order has already been processed.

4. Shipping and Delivery

4.1 Shipping Methods and Times

Domestic Shipping: We offer standard and express domestic shipping options. Standard shipping typically takes [3] – [5] business days. Shipping costs are calculated based on the weight, size, and destination of your order. For orders over a certain amount, we offer free standard shipping.

International Shipping: International shipping times and costs vary depending on the destination country. Standard international shipping generally takes [7] – [14] business days. Customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country’s authorities.

4.2 Delivery Delays

While we strive to deliver your orders on time, unforeseen circumstances such as bad weather, customs delays, or carrier – related issues may cause delivery delays. In the event of a significant delay, we will notify you via email and keep you informed of the progress. We are not liable for any losses or damages caused by delivery delays beyond our control.

5. Returns and Exchanges

For detailed information on our returns and exchanges policy, please refer to our Returns & Exchanges page. This section provides a summary:

Eligibility: You may return or exchange most items within [X] days of receiving your order, provided that the items are in their original condition, unworn, unwashed, with all tags attached, and accompanied by the original packaging. Certain items, such as final sale products, personalized items, and undergarments, may not be eligible for return or exchange.

Initiating a Return/Exchange: To initiate a return or exchange, log into your account on our website, go to the “Orders” section, and follow the instructions to request a Return Merchandise Authorization (RMA) number. You can also contact our customer service team for assistance.

Return Shipping: In most cases, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items. If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.

Refund and Exchange Processing: Once we receive your returned items and verify their eligibility, we will process your refund or exchange within [X] business days. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible if the replacement item is in stock.

6. Limitation of Liability

To the maximum extent permitted by law, in no event shall CHRISTOPHER JAY LTD, its affiliates, directors, employees, agents, or suppliers be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our website, products, or services, including but not limited to loss of profits, loss of data, or business interruption.

Our total liability to you for all claims arising out of or in connection with these Terms and Conditions, whether in contract, tort, or otherwise, shall not exceed the total amount you have paid to us for the products or services in question.

7. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes, controversies, or claims arising out of or in connection with these Terms and Conditions or your use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Before initiating legal proceedings, you and we agree to attempt to resolve any dispute through good – faith negotiation. If the parties are unable to resolve the dispute through negotiation within [X] days, then either party may bring a claim in court.

8. Changes to these Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time, without prior notice. We will post the revised Terms and Conditions on our website, and the changes will become effective immediately upon posting. It is your responsibility to review these Terms and Conditions periodically. By continuing to use our website or services after the revised Terms and Conditions are posted, you agree to be bound by the changes.

If you have any questions or concerns about these Terms and Conditions, please contact us at support@christopherjay.shop.